Knowledge Base

Getting started

• How to add an experience?
• Adding an option for an experience
• Reviews and rating dashboard: See what our mutual guests are saying

Manage experience

• How to close/remove slots for an experience
• How to update the meeting point address for an experience
• Types of tickets at Headout
• How to report errors during listing or managing an experience
• Update content and media of your products
• How to reactivate your experience

See all 9 articles

Schedules, inventory, pricing

• Creating and managing offers on Hub
• Managing schedules on Hub
• How to update seasonal rate card
• How to update or create a new schedule for your experience
• How to update pricing in bulk for your experience
• How to manage inventory on Hub

See all 7 articles

API and connectivity

• How to add API codes for a new experience
• Report shifting to a different API platform
• How to report API errors
• How to update API code for an existing experience
• Our automated connectivity options
• Non-automated product connectivity options with Headout

Finance

• How to get your commission invoice
• What to do if you have not received your payment
• Resolving payment discrepancies
• Finance payout: How payment cycle works at Headout

Booking support

• Report a customer no show
• Report a venue closure
• Need booking support? Reschedule/cancellation/refund