Knowledge Base

Manage your Products

• Managing schedules on Hub
• How to add API codes for a New Experience
• Report shifting to a different API Platform
• How to Report API Errors
• How to update API code for an exisitng experience
• How to update seasonal rate card

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Hub

• How to Report Errors During Listing or Managing an Experience
• How to Manage your Company's Account Details on Hub

Booking Support

• Report a Customer No Show
• Report a Venue Closure
• Need booking support? Reschedule/Cancellation/Refund

Adding a new experience

• How to Add an Experience?
• Adding an Option for an Experience

Finance

• How to get your Commission Invoice
• What to do if you have not Received your Payment
• Resolving Payment Discrepancies
• Finance Payout: How Payment Cycle Works at Headout

General Information

• Our Automated Connectivity Options
• Types of Tickets at Headout
• Non-Automated Product Connectivity Options with Headout

Key Insights and Analytics

• Reviews and Rating Dashboard: See What our Mutual Guests are Saying