Hub - Help Center
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Activity overview
Latest activity by Hub - Help Center-
Hub - Help Center created an article,
Using the finance dashboard
You can get your sales report and commission invoice from the Finance dashboard. Note: Your reports reach you by email every month either way — the dashboard is simply there so you can download the...
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Hub - Help Center created an article,
Requesting other changes to your experience
Some changes to a live experience aren't editable in Hub, and one request covers all of them. Availability dates, holidays, operating hours, cancellation policy, contact details and pax types all s...
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Hub - Help Center created an article,
Deactivating an experience or option
Taking an experience or one of its options off sale for good is done by our team. Tell us which one and why, and we'll deactivate it. If you only want to stop sales for a while, don't use this — cl...
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Hub - Help Center created an article,
Manage your team on Hub
People is where you invite colleagues to Hub and decide what each of them can see and do. Access works through roles: you build a role once, choose what it can view and manage, then assign it to wh...
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Hub - Help Center created an article,
Requesting a review removal
You can ask us to review any feedback that looks wrong on your listing. We remove reviews that break our content guidelines — abusive ones, ones that are clearly about a different experience, and o...
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Hub - Help Center created an article,
Rescheduling a booking
Moving a guest's booking to a new date or time is handled by our team, not from Hub. Send the Booking IDs with the new slots and our Customer Booking team actions it and confirms with the guest.A f...
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Hub - Help Center created an article,
Reporting an API error
Automation errors disrupt guests, so report them and our tech team will work on them directly. The form asks you to categorise the error, which routes it to the right people straight away.Before yo...
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Hub - Help Center created an article,
Updating your listing content and media
Here's how you can update content and media for your experience.A few words you'll see Experience ID — the Headout reference for your experience. You'll find it on Hub, below the experience name. ...
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Hub - Help Center created an article,
Reporting a missing payment
Your report is shared within the first 3 working days of the month, and payment is released by the 8th. The money can take up to 3 working days after release to reach your account. If the report or...
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Hub - Help Center created an article,
Reporting a payment discrepancy
If your monthly report doesn't match your own records, raise it with our finance team and we'll check it. Corrections in your favour are applied in the next billing cycle rather than paid separatel...