Hub - Help Center
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Editing an existing schedule
You can update a schedule at any time from the Schedules dashboard — extend its dates, adjust days and times, change pricing, or update inventory. This article shows how to open a schedule, what yo...
Adding a schedule to an existing listing
Once an experience is live, you can add more schedules to it at any time from the Schedules dashboard — for example to open a new season, add extra days or times, or run a limited-time promo. New s...
Creating and managing offers
Offers let you run targeted discounts to boost bookings. Drop your price for slower periods, reward early bookings, or promote specific days, slots or guest types — set it up once and it applies au...
Managing your schedules
The Schedules dashboard is where all your schedules live. This article explains what you're looking at — the columns, the statuses, and what each action does. For step-by-step guides to adding and ...
Changing your API platform
If you're moving to a different API platform, tell us before you switch. Your connection to Headout has to be rebuilt against the new platform, and doing that in advance avoids a gap where bookings...
Updating an API code for an existing experience
If an API code changes on your side, tell us — otherwise the connection breaks. A stale code is a common cause of wrong prices, missing availability and failed bookings, so send the new one as soon...
Requesting a commission invoice
Your commission invoice is emailed to you each month, and you can download it yourself from the Finance dashboard. Raise a request here when you can't get it either of those ways, or when you need ...
Reporting a customer no-show
If a guest doesn't turn up, tell us. Reporting a no-show puts it on record, which protects you against false claims of a missed or poor experience, and helps us handle any negative review that foll...
Reporting a venue closure
If your venue or experience won't be operating, tell us as early as you can. Guests who have already booked need to hear from someone, and that's handled by our team. Raise the request as soon as y...
Understanding your payouts and payment cycle
Headout pays you monthly, against a report we send at the start of each month. This article explains when the report arrives, when the money lands, how to change how often you're paid, and where to...