Hub - Help Center
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How to get your Commission Invoice
Commission invoice may be needed on your end for statutory requirements. You can request for this by raising a ticket with us. Here's how you can get it done: Step 1: Log in to Hub Log in to yo...
Report a Customer No Show
It is important that cases of a customer not showing up for an experience are reported to us, this helps us in tackling false claims and handling negative reviews better. You can easily report suc...
Report a Venue Closure
There may be instances when due to unavoidable circumstances a given venue/ experience may not be operational. It is important to convey such information to our mutual customers in a seamless manne...
What to do if you have not Received your Payment
Under Headout Standard Reporting, payment reports are sent out on the first day of every month. The amount should ideally get credited to your account, within 3 working days.If you have not receive...
Resolving Payment Discrepancies
We send monthly reports to our partners under the payment basis Headout Standard Reporting. These reports are shared on the first day of each month, pertaining to bookings made in the previous mont...
Finance Payout: How Payment Cycle Works at Headout
At Headout, we follow a standard reporting process. Headout Standard reporting: Self Reports (SR) are monthly reports we send to our partners under the payment basis Headout Standard Reporting. ...
How to Update the Meeting Point Address for an Experience
Meeting point information is critical for our mutual guests to have a successful and pleasant experience. The details have to be specific to ensure the guests arrive at the right time at the right ...
Need booking support? Reschedule/Cancellation/Refund
At Headout we understand that handling customers quickly and with the right information is key to a great customer experience. To ensure this, we have a dedicated team to help you specifically with...
Our Automated Connectivity Options
We have three different automated connectivity options at Headout. Each of these options ensures a hassle-free and seamless experience with minimum failures. Direct API connection: your API to Hea...
Types of Tickets at Headout
Tickets can be shared with guests in various ways depending on the partner’s choice of fulfillment as well as the accepted redemption method at the venue. Tickets are either shared as a ticket li...