Understanding your payouts and payment cycle

Headout pays you monthly, against a report we send at the start of each month. This article explains when the report arrives, when the money lands, how to change how often you're paid, and where to look when something doesn't match.

A few words you'll see

• Headout Standard Reporting — our standard payout basis, and the one most partners are on.
• Self Report (SR) — the monthly statement of your bookings that we send you. From June 2026 onwards you can also download it yourself — see Using the finance dashboard.
• Settlement currency — the currency your payout is made in.
• Payout frequency — how often you're paid.

How the monthly cycle works

• We share your report within the first 3 working days of each month, covering the bookings guests travelled on in the previous month.
• Payment is released by the 8th of the month.
• The money can take up to 3 working days after release to reach your account.

Note: The report covers bookings by the month the guest travels, not the month the booking was confirmed. A booking made in November for a March visit appears in your March report, not November’s.

Changing how often you're paid

Monthly is the standard. You can ask to be paid more often, which carries a charge on the final payable amount:

• Monthly (Standard) — no charge by Headout.
• Bi-weekly — 1.75% charge by Headout on the final payable amount.
• Weekly — 2.25% charge by Headout on the final payable amount.

To change it, click Help, then Submit a request, choose Finance, and select Update Payment Frequency. You'll be asked which frequency you want.

You can see your current frequency in Hub under Settings → Finance, in the Payouts section.

Where to check your details

Go to Settings → Finance. There you'll find your finance contacts, your bank account details, your settlement currency and your payout frequency.

Some of it you can edit yourself and some needs our team — see Managing your payout and bank details.

Frequently asked questions

When exactly do I get paid?
Your report is shared within the first 3 working days of the month, and payment is released by the 8th. Allow up to 3 working days after release for the money to reach your account.

The payment hasn't arrived.
Raise it with us — see Reporting a missing payment.

The report doesn't match my records.
Raise a discrepancy and our finance team will check it. If you're owed more, the correction is applied in the next billing cycle rather than as a separate payment — see Reporting a payment discrepancy.

Can I be paid in a different currency?
Your settlement currency is in Settings → Finance → Payouts. Check with your bank that the account accepts that currency before changing it.

What's the difference between retail price and what I'm paid?
Guests pay the retail price. You're paid the net amount after our commission. Both appear on the Bookings dashboard, per booking.

Still not clear? Raise a request under Finance and choose General Query,