Hub - Help Center
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Updating your redemption method and meeting points
You can update how guests start your experience — and where they need to go — directly on Hub. Set whether guests meet a host, collect tickets at a counter, or walk straight in, add the exact locat...
Cancelling a booking
You can cancel a guest's booking yourself, from the Bookings dashboard. Pick a reason, confirm, and Hub takes care of the rest — the guest is notified and their refund is processed automatically. A...
Automated connectivity options
Connecting your ticketing system to Headout automatically means bookings, prices and availability move between us without anyone typing them in. Fewer errors, faster confirmations, and no manual wo...
Adding a new experience
Listing a new experience on Hub takes two parts: first you describe the experience itself, then you add at least one option with its pricing and availability. This article covers the first part — e...
Manual connectivity options
Not every product can be connected automatically, and that's fine — there are three manual ways to sell with us. Each suits a different kind of product and inventory. A few words you'll see Fulfil...
Managing your company and team details
Your company and team details live in Hub under Settings. Keeping them current means we reach the right person quickly — a booking problem goes to your operations team, an escalation to whoever han...
Adding an option to your experience
An option is a variant of your experience that guests choose between. A tour in Spanish, a version with lunch included, a private group booking — each is an option. Pricing, guest types and availab...
Resetting your password
You can reset your Hub password yourself from the login screen. You'll get a link by email, set a new password, and sign straight back in.Step 1 — Ask for a reset linkOn the Hub login screen, click...
Adding a schedule to a new listing
A schedule tells Headout when your experience is available and how much it costs. It combines four things: the dates it runs, the days and time slots guests can book, the pricing for each guest typ...
Reporting a technical error
If something breaks while you're listing or managing an experience, report it and our technical team will look into it. The form is deliberately short — what makes the difference is the detail you ...