How to reactivate your experience

We understand that certain experiences may be seasonal and might not have a similar demand throughout the year. Such experiences can be reactivated easily using the Ticket Raising Feature!

Here's how you can get it done:

Step 1: Log in to Hub

Log in to your Hub Account using your credentials.

Step 2: Go to Help Center

Click on the icon at the bottom left of your screen.

Step 3: Click on "Submit a Request"

It is located at the top right corner of the Help Center.

Step 4: Select the relevant category

"Manage Experience" from the drop-down menu

Step 5: Select the issue

Under Manage Experience, please select "Reactivate Experience"

Step 6: Fill in the remaining fields with relevant information

 Under the fulfilment type you get to select from 3 options: 

• API
• Non API: Open dated tickets
• Non API: Tickets to be booked on your portal

 For price change of different pax type, you can select from the following options:

• Adult
• Child 
• Adult Refundable
• Child Refundable
• Couple
• Person with disability
• Discounted Tickets
• EU-Adult

Note: Please make sure you mention the pax type and the amount correctly.

Once you click on 'Submit', the information is shared with the concerned team and you can track the status of your tickets accordingly.
We will get back to you if we require any additional information!