Understanding your payouts and payment cycle

Headout pays you monthly, against a report we send at the start of each month. This article explains when the report arrives, when the money lands, how to change how often you're paid, and where to look when something doesn't match.

A few words you'll see

• Headout Standard Reporting — our standard payout basis, and the one most partners are on.
• Self Report (SR) — the monthly statement of your bookings that we send you.
• Settlement currency — the currency your payout is made in.
• Payout frequency — how often you're paid.

How the monthly cycle works

• On the first working day of each month, we send your report covering the bookings made in the previous month. Bookings made in November are reported on 1 December.
• Payment is released on the same day.
• The money should reach your account within 3 working days.

Note: The report covers bookings by the month they were made, not the month the guest travels. A booking made in November for a March visit appears in your November report.

Changing how often you're paid

Monthly is the standard. You can ask to be paid more often, which carries a charge on the final payable amount:

• Monthly (Standard) — no charge by Headout.
• Bi-weekly — 1.75% charge by Headout on the final payable amount.
• Weekly — 2.25% charge by Headout on the final payable amount.

To change it, click Help, then Submit a request, choose Finance, and select Update Payment Frequency. You'll be asked which frequency you want.

You can see your current frequency in Hub under Settings → Finance, in the Payouts section.

Where to check your details

Go to Settings → Finance. There you'll find your finance contacts, your bank account details, your settlement currency and your payout frequency.

Some of it you can edit yourself and some needs our team — see Managing your payout and bank details.

Frequently asked questions

When exactly do I get paid?
Payment is released on the first working day of the month, for the previous month's bookings, and should land within 3 working days.

It's been more than 3 working days.
Raise it with us — see Reporting a missing payment.

The report doesn't match my records.
Raise a discrepancy and our finance team will check it. If you're owed more, the correction is applied in the next billing cycle rather than as a separate payment — see Reporting a payment discrepancy.

Can I be paid in a different currency?
Your settlement currency is in Settings → Finance → Payouts. Check with your bank that the account accepts that currency before changing it.

What's the difference between retail price and what I'm paid?
Guests pay the retail price. You're paid the net amount after our commission. Both appear on the Bookings dashboard, per booking.

Still not clear? Raise a request under Finance and choose General Query,