Resolving payment discrepancies

We send monthly reports to our partners under the payment basis Headout Standard Reporting. These reports are shared on the first day of each month, pertaining to bookings made in the previous month.

If there are any discrepancies with the report that is shared and you want to raise this with our team, you can raise a ticket with us.

Here's how you can get it done:

Step 1: Log in to Hub

Log in to your Hub Account using your credentials.

Step 2: Go to Help Center

Click on the icon at the bottom left of your screen.

Step 3: Click on "Submit a Request"

It is located at the top right corner of the Help Center.

Step 4: Select the relevant category

"Finance Related" from the drop-down menu

Step 5: Select the issue

Please select "Raise discrepancy in the last payout"

Step 6: Fill in the remaining fields with relevant information 

Then click on Submit and your ticket will be raised with us.

The concerned team will be notified of the request and will get back to you shortly with an update for the same.