What to do if you have not received your payment

Under Headout Standard Reporting, payment reports are sent out on the first day of every month. The amount should ideally get credited to your account, within 3 working days.

If you have not received your payment or the payment report, you can raise a ticket with us. Our finance team will help resolve this at the earliest. 

Here's how you can get it done:

Step 1: Log in to Hub

Log in to your Hub Account using your credentials.

Step 2: Go to Help Center

Click on the icon at the bottom left of your screen.

Step 3: Click on "Submit a Request"

It is located at the top right corner of the Help Center.

Step 4: Select the relevant category

"Finance Related" from the drop-down menu.

Step 5: Select the issue

Please select "Did not receive the monthly report from Headout" from the drop-down menu.

Step 6: Fill in the remaining fields with relevant information

Once you click on 'Submit', the concerned team will be notified of the request and revert back with the solution. 
We will get back to you if we require any additional information!