How to report API errors

Automation errors can be frustrating and disruptive to our overall user experience. We have a dedicated tech team who can help resolve the issue very quickly. You can raise a ticket with us if you are facing any API-related errors. 

Here's how you can get it done:

Step 1: Log in to Hub

Log in to your Hub Account using your credentials.

Step 2: Go to Help Center

Click on the icon at the bottom left of your screen.

Step 3: Click on "Submit a Request"

You'll find it at the top right corner of the Help Center.

Step 4: Select the relevant category

"API and Integration" from the drop-down menu.

Step 5: Select the issue

Please select 'Report API automation errors'.

Step 6: Fill in the remaining fields with relevant information.

You can report any of the following errors along with the experience ID for which they are occurring:

• Product unavailable
• Random Closure
• Incorrect Schedule
• Incorrect pricing
• Change in product codes
• Option/Variant Missing
• Pax type missing

Once you submit, the information is shared with the concerned team and you can track the status of your tickets accordingly.

We will get back to you if we require any additional information