Hub - Help Center
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Reactivating your experience
If an experience has stopped selling and you want it back on Headout, raise a request and our team will reactivate it. Which option you pick depends on why it stopped — a seasonal experience whose ...
Fixing a failed experience import
If a listing shows "Error in listing", something went wrong bringing it in from your booking platform. Most of these are temporary and clear on a retry. What you do depends on which button appears ...
Managing availability and inventory
You can manage your inventory directly on Hub, in real time. Open, close or remove slots from sale, set how many spots you have, and do it for a single slot or a whole date range in one go — change...
Managing your prices
You can update your prices directly on Hub, any time. Change prices for a single time slot, or change a whole date range in one go. The price you set is what guests pay when they book.A few words y...
Ticket and voucher types
How your guests receive and redeem their ticket depends on two things you set up: how you fulfil bookings, and what your venue accepts at the door. This article explains the ticket types we support...
Using the reviews dashboard
The reviews dashboard shows what guests said after visiting. See your average rating at a glance, filter down to a particular experience or star rating, and read individual reviews alongside the bo...