Managing your prices

You can update your prices directly on Hub, any time. Change prices for a single time slot, or change a whole date range in one go. The price you set is what guests pay when they book.

A few words you'll see

• Experience — the product you sell (e.g. “Skip-the-line Colosseum tour”).
• Option — a specific variant of that experience. Pricing is set per option.
• Slot — a specific date + time guests can book.
• Date range — a start and end date, used when you want to reprice many dates at once.
• Retail Price — your standard list price, before any discount.
• Discount % — a percentage you knock off the retail price.
• Listing Price — what the guest pays, after your discount.
• Commission % — the percentage Headout keeps per booking. Shown for reference and not editable here.

Connected via API? If your experience is fulfilled through an API / channel-manager connection, make price changes in your API platform — they sync to Headout automatically, so you won't edit them here.

Before you start

• Know which experience and option you're repricing, and the dates / slots it should apply to.
• Have the new retail price (and any discount) ready for each guest type.

Here is a walkthrough of how you can do it

Step 1 — Open Availability & pricing

In the left-hand menu, click Availability & pricing.

Step 2 — Select the experience and option

Choose the experience from Select an experience, then the Select an option it belongs to, and click Search. If you want to reprice a stretch of dates, set the date range too. Until you pick an experience and option, you'll see the prompt “Select experience and option to manage availability and pricing.”

Why both? Prices are set per option, so Hub needs to know exactly which one you're changing.

Step 3 — Open the Pricing tab and pick what to reprice

At the top of the table, switch from Inventory to the Pricing tab. Each row is a date and time slot. Select what you want to change:

• One slot — tick the checkbox next to that date/slot.
• A few slots — tick each one you want; the same new price applies to all of them.
• A whole date range (bulk) — tick the checkbox in the table header (next to Date) to select every date and slot in your range at once.

Step 4 — Enter the new price

For each guest type (for example Adult and Child), you can update the price in either of two ways — whichever is easier for you:

• Enter a Discount % — the percentage off your retail price. The Listing Price updates to match. Leave it at 0 for no discount.
• Enter the Retail Price — type the exact price you want guests to pay

If you selected multiple slots, you'll see a note confirming the new price applies to all selected slots. When it looks right, click Next: review changes.

Step 5 — Review and confirm

On Review pricing changes, check the old-vs-new price for each slot. If something's not right, use Discard or go back and edit. When you're happy, click Confirm & save.

You'll see “All the changes have been saved successfully.” — your new prices are now live on Headout.

Good to know: price changes here go live immediately — there's no review step, whether you change one slot or a whole range.

Frequently asked questions

Can I change the price for many dates at once?
Yes. Set a date range in Step 2, then tick the header checkbox on the Pricing tab to select every slot in the range and reprice them together.

Will guests see the new price straight away?
Yes. Once you click Confirm & save, the new listing price is live on Headout immediately.

What's the difference between Retail Price, Listing Price and Commission?
Retail Price is your list price. Listing Price is what the guest pays after your discount. Commission % is Headout's cut, shown for reference — you don't set it here.

The price fields are greyed out or I can't edit them — why?
Hover over one of the greyed rows — the tooltip tells you which of these it is. An orange banner saying you're viewing Availability & pricing in read-only mode means your role has view access but not manage access, and an Admin on your own account can change that. A tooltip about group prices means that option is priced per group rather than per person, and our team changes those for you. A tooltip naming the price configuration means the option's setup doesn't allow edits here — raise a ticket. If the rows themselves look fine but the checkbox in the table header won't tick, at least one slot in your date range can't be repriced, so tick the dates individually or narrow the range. And if your prices sync from an API or channel-manager connection, you make the change in your own platform instead. Commission % is always read-only.

Can't update prices on Hub? If the option isn't available to you or something isn't working, raise a ticket and our team will action it and get back to you.