Adding a new experience

Listing a new experience on Hub takes two parts: first you describe the experience itself, then you add at least one option with its pricing and availability. This article covers the first part — everything up to your photos. You can stop and resume at any point, so you don't need to finish it in one sitting.

A few words you'll see

• Experience — the product you sell, like a guided tour or an attraction ticket.
• Option — a variant of that experience, such as a different language or an included lunch. Pricing and availability are set per option, and every experience needs at least one.
• Guest type — a category of guest you sell to, like Adult, Child or Senior.
• Draft — a listing you've started but not yet submitted. It stays in your Draft tab until you submit it.
• Under curation — the status once you submit. Our team is preparing your listing to go live.

Note: The form is split into three stages — Get started, Guest guidelines and Media gallery. You can move between stages using the sidebar, and each step shows whether it's complete or still needs attention.

Important: What New experience opens depends on your setup. If you don't have a booking platform connected to Headout, it opens the form covered in this article. If you are connected to one, it opens your imported catalogue or asks for a product code instead — in that case see Adding experiences from your booking platform, which is faster because we pre-fill the details for you.

Before you start

• Have your experience name ready — it needs to be between 10 and 120 characters.
• Know the city the experience runs in, and have a link to it on your own website or another travel site.
• Gather at least 5 photos. Each needs to be at least 1200×800 pixels and between 350 KB and 5 MB.
• Know your voucher setup — what guests need to carry, and how early they should arrive.

Step 1 — Start a new experience

Go to Experiences in the left-hand menu and click New experience. This opens the New experience setup form.

Step 2 — Get started

This stage has four steps.

Basic details

• Name — what guests will see. Between 10 and 120 characters.
• Product reference code — your own internal code for this experience, so you can recognise it later.
• City — where the experience takes place.
• Website link — a link to this experience on your site or another travel site, so our team can see what you offer.

Category

Choose the category that fits your experience — for example Tickets, Tours or Transportation — then pick a subcategory. Each category has its own subcategories, so choose the pair that describes your experience most closely.

Description

Write what the experience includes and what makes it worth booking, then add a few highlights — short lines that capture the best parts. This is the copy guests read when deciding, so be specific about what they'll actually see and do.

Itinerary

Lay out what happens and in what order. For a walking tour, that's the stops; for an attraction, it's what guests can access.

Step 3 — Guest guidelines

This stage tells guests what to bring and what to expect on the day. It has two steps.

Instructions

• Type of voucher — whether guests can show a Mobile voucher or need a Printed one.
• Voucher format — how we deliver it: PDF, Web page, Text, Barcode or QR code.
• Time to report — how far ahead of the start time guests should arrive.
• Dress code — anything guests must or must not wear.
• What is allowed — what guests may bring, such as outside food and drinks, photography, photography without flash or tripods, or baggage.

Accessibility

Select what applies at your venue — wheelchair accessible, pram or stroller accessible, buggy available on prior request, pets allowed, or guide dogs allowed. Guests with access needs rely on this, so only select what you can genuinely offer.

Step 4 — Media gallery

Add your Photos & videos. You need at least 5 photos, and you can add up to 25 files.

• Photos — at least 1200×800 pixels, and between 350 KB and 5 MB each.
• Videos — at least 720p.

Show variety: different angles, details, and people enjoying the experience. Avoid heavy filters, watermarks and overlaid text. You don't need to worry about the order — we arrange them for you.

Tip: Click Preview listing at any point to see how your experience will look to guests on Headout.

Step 5 — Save your progress or carry on

Click Save & Exit whenever you want to stop. Your listing is kept in the Draft tab on the Experiences page, and you can pick up where you left off.

When you're ready to continue, add an option — that's where pricing, guest types and availability live. See Adding an option to your experience. Your experience can't be submitted until it has at least one option.

Frequently asked questions

Do I have to complete this in one go?
No. Click Save & Exit at any point and your progress is saved as a draft. Find it under the Draft tab on the Experiences page.

Why can't I move to the next step?
A step needs its required fields filled before you can continue. The sidebar marks any step that still has an error or missing information, so check there first. On the photos step, Next stays disabled until you've added at least 5 photos.

My photo was rejected — why?
Photos must be at least 1200×800 pixels and at least 350 KB, and no larger than 5 MB. Videos must be at least 720p. If a file falls outside that, you'll see a message explaining which limit it missed.

Can I list the same experience with different inclusions or languages?
Yes — that's what options are for. Create the experience once, then add an option for each variant. You can duplicate an existing option rather than building each one from scratch.

Can I edit the experience after it's live?
Marketing content on a live listing — the name, description, itinerary, photos — is updated by our team rather than directly by you. Raise a ticket with the changes you want and we'll action them. Pricing, availability and schedules stay in your control on Hub.

Who sets the category and subcategory if I'm not sure?
Pick the closest match. Our team reviews this during curation and will adjust it if a different pairing helps guests find your experience.

Can't add your experience on Hub? If a step won't accept your details or something isn't working, raise a ticket and our team will help you get it listed.