Adding experiences from your booking platform

If you already run your experiences on a booking platform, you don't need to build them again on Headout. We can pull the details straight from your platform. How you do it depends on which platform you're on — either import your whole catalogue at once, or add experiences one at a time by product code.

Not available on every account. Even on Bokun, Rezdy or TourCMS, catalogue import has to be switched on for your account. If you don't see the option to import, add your experiences by product code instead, or raise a ticket and we'll check your setup.

Note: This happens automatically when your platform is connected — clicking New experience opens your catalogue or asks for a product code, rather than a blank form. If you'd rather fill everything in yourself, or your platform isn't one we connect to, see Adding a new experience.

A few words you'll see

• Booking platform — the reservation system you already use, such as Bokun or Rezdy.
• Product code — the identifier your platform gives each experience.
• Supplier code — the identifier for your account as a whole. It lets us pull in your full catalogue.
• Catalogue — the list of your experiences we've fetched from your platform, ready for you to choose from.

Here is a walkthrough of how to do it

Which applies to you

Importing your whole catalogue

If you use Bokun, Rezdy or TourCMS, you can connect your account once with your supplier code and we'll fetch every experience on it. You then tick the ones you want on Headout.

See Adding experiences in bulk from your booking platform for the full walkthrough.

Adding one experience at a time

If you use Ventrata, Prio2, BookingKit, BeMyGuest, FareHarbor or GlobalTix, you add experiences individually using each one's product code:

• Go to Experiences in the left-hand menu.
• Start a new experience.
• Enter the product code for the experience you want to list.
• Repeat for each experience you're adding.

What happens after you add them

Your listings appear on the Experiences page and move through these stages on their own. You don't need to keep checking — the status updates as it progresses:

• Fetching — we're pulling the information from your platform. Usually a minute or two, and nothing is needed from you.
• Ready to review — the details are pre-filled. Click Review & submit to check them, fill in anything missing, and submit. A partly-finished listing shows how complete it is instead, such as 60% completed.
• Submitting — your listing is being processed.
• Pending Headout review — our team is preparing it to go live, which includes making it discoverable to the right guests.
• Live — published and bookable. Use View live listing to see it. That button takes about half an hour to become active while the page builds.
• Error in listing — something went wrong. See Fixing a failed experience import.

You can filter by status or search by product code to find a particular listing.

Frequently asked questions

Which platforms can Headout connect to?
Bokun, Rezdy, Ventrata, Prio2, BookingKit, BeMyGuest, FareHarbor, TourCMS and GlobalTix. Of these, Bokun, Rezdy and TourCMS also support importing your whole catalogue at once.

Where do I find my product code?
In your booking platform, on the experience itself. It's also shown on the listing card in Hub once you've started adding it.

Can I mix imported and manual experiences?
Yes. Import what you can and add the rest manually — they all sit on the same Experiences page.

Something isn't importing? Raise a ticket with the experience name and product code and our team will help.