Adding a schedule to an existing listing

Once an experience is live, you can add more schedules to it at any time from the Schedules dashboard — for example to open a new season, add extra days or times, or run a limited-time promo. New schedules go through a quick review before they go live.

Three things you can add to an experience

• Schedule — a standard, ongoing schedule (your regular dates, times, prices and inventory).
• Event — a special schedule for a promo or limited-time run. It shows as Special in the Type column.
• Closure — dates when the experience is closed (a holiday or maintenance day). Covered at the end of this article.

A few words you'll see

• Schedule — the dates, days, time slots, pricing and inventory for an option over a date range.
• Option — the specific variant of an experience the schedule belongs to.
• Event — a special / promotional schedule for a limited run (tagged Special schedule in your list).
• Closure — dates you're closed (a holiday or maintenance day).
• Slot — a specific date + time guests can book.

Not available on every account. Managing schedules on Hub depends on your setup. If you don't see Schedules in the left-hand menu, your experiences are managed a different way (for example via an API / channel-manager connection) — raise a ticket with the changes you need and our team will action them.

Before you start

• The experience must already be live.
• Have your dates, operating days and times, prices, and capacity ready.

Open the Schedules dashboard

In the left-hand menu, click Schedules. This dashboard lists your experiences, each with its own set of schedules.

You can search by schedule name or experience, and filter by Experience, Type (Normal / Special / Closure), or Status. If you have a lot of experiences, use the Experience filter to pick one and see its schedules.

Each schedule appears as a row with its name, option, type, date range, price sync status and status, plus an Actions menu. Managing your schedules explains each column.

Start a new schedule

Find the experience you want, then use the buttons in its card header:

• Click + Schedule to add a standard schedule.
• Click + Event to add a promo / special schedule.

If the experience has more than one option: a "Select option for schedule" popup appears first. Pick the option this schedule applies to and click Confirm.

Fill in the wizard

The create screen is a step-by-step wizard titled "Create schedule …" (your schedule name is added to the title as you type). Complete the five steps in order using the Next button. You can click Save as draft (top-right) at any point to finish later — the wizard also auto-saves your progress as you move between steps.

Step 1 — General details

The top of this step shows a few read-only details so you can confirm you're scheduling the right experience — Experience name, Experience ID, Option name, and Vendor name. You can't edit these here; they come from the experience itself. Then fill in:

• What is the name of this event — a descriptive title you can easily identify (e.g. Summer weekday mornings). Only you see it.
• Experience date range — how long this schedule runs. "You will be able to add closures later separately. Maximum 2 years from now." Handy presets: 7 days, 1 month, 3 months, 6 months.

Step 2 — Time slots

This step is called Operating hours if your experience uses synced venue timings.

At the top you'll see the Duration type and Entry type (and Duration in minutes for fixed experiences) — these are set on the option and shown read-only here. Below, set the days the experience operates and add the time slots for each day. 

Step 3 — Price setup

Under Price tiers ("Define different prices for different categories of visitors"), click Add guest type for each category you sell (Adult, Child, and so on). For each guest type set:

• Guest type, an optional Guest description, and Minimum / Maximum age.
• Retail price — the standard price you charge (in your currency).
• Commission % (or Net price, depending on your setup) — the Selling price a guest sees is calculated for you.
• Or tick Mark as free for a free guest type.

Heads-up: if there are active offers overlapping your date range, you'll see an alert with a View offers link. Check it so an existing offer doesn't clash with this schedule's pricing.

Step 4 — Inventory setup

Choose an Inventory sharing mode:

• Independent — each guest type has separate inventory.
• Shared — all guest types share one inventory pool.

Then, for each guest type, set Availability, Quantity, Minimum, and Maximum per booking.

Step 5 — Preview and submit

Review the read-only summary of all four sections. If something's off, use the edit links to jump back. When it looks right, click Submit.

What happens next: you'll see "Schedule submitted successfully!" — "Your schedule has been submitted and will undergo moderation. It will go live once the review is complete." Click Got it to return to the dashboard. The schedule shows as Under review until approved, then becomes Active.

Your new schedule shows as Under review until it's approved, then becomes Active. For what every status means and what each action in the Actions menu does, see Managing your schedules.

Adding a closure

A closure blocks dates so nothing can be booked — a public holiday, a maintenance day, or any period you are not operating. It is quicker than closing individual slots when you are shut for more than a day or two.

• On the experience card, click Closure.
• Give it a Closure name — something easy to recognise later, like Holiday break, Maintenance or Personal time off. Only you see this, never guests.
• Set the date range it applies to. Guests will not be able to book any time slot during those dates.
• Click Close dates.

The closure appears in the same table as your schedules, with Closure in the Type column, so you can filter for it later.

Important: You can add a closure and delete one, but you cannot edit a closure once it is saved. To change the dates, delete it and add a new one. If a closure already covers a date you pick, you will be told one exists for that date.

Note: A closure stops new bookings. It does not cancel bookings guests have already made. If guests are already booked on those dates, raise a request so our team can contact them — see Reporting a venue closure.

Frequently asked questions

Does a new schedule go live immediately?
No — it goes through a quick review first (shown as Under review), then becomes Active once approved.

What's the difference between a Schedule and an Event?
A Schedule is your regular, ongoing availability. An Event is a special / promotional schedule for a limited run — it's tagged Special schedule in your list.

Why can't I change the duration or entry type?
They're set on the option and shared by every schedule under it, so this new schedule inherits them. If they're wrong, raise a ticket and we'll help.

The experience has more than one option — which does the schedule apply to?
The one you pick in the “Select option for schedule” popup when you start. Each schedule covers one option.

I don't see the Schedules option — why?
Your experiences may be managed outside Hub (for example via an API/channel-manager connection). Raise a ticket with the changes you need and our team will make them.