Managing your schedules

The Schedules dashboard is where all your schedules live. This article explains what you're looking at — the columns, the statuses, and what each action does. For step-by-step guides to adding and editing schedules, see the links at the end.

A few words you'll see

• Schedule — the dates, days, time slots, pricing and inventory for an option over a date range.
• Option — the variant of an experience a schedule belongs to. Each schedule covers one option.
• Event — a special schedule for a promotion or limited run.
• Closure — dates you're closed, such as a holiday or a maintenance day.
• Price sync — whether this schedule's prices are kept up to date automatically.

Not available on every account. Managing schedules on Hub depends on your setup. If you don't see Schedules in the left-hand menu, your experiences are managed a different way — for example through an API or channel-manager connection. Raise a ticket with the changes you need and our team will action them.

Finding your way around

Click Schedules in the left-hand menu. Your experiences appear as cards, each holding a table of that experience's schedules and closures.

Every card header has three buttons for adding something new:

• Schedule — a standard, ongoing schedule.
• Event — a special schedule for a promotion or limited run.
• Closure — dates when nothing should be bookable.

To narrow the list, search by schedule name, or filter by Schedule type and Status. Applied filters show as tags you can clear one at a time, or all together with Remove filters.

What the columns mean

• Schedule name — the name you gave it. Only you see it.
• Option — which variant of the experience it applies to.
• Type — Normal for a standard schedule, Special for an event, or Closure.
• Date range — the period it covers.
• Price sync status — Active if prices update automatically, Inactive if you set them yourself.
• Status — where the schedule has got to. See below.
• Actions — what you can do to that row.

Statuses

• Active — live and bookable.
• Inactive — deactivated and not bookable. Use Activate to bring it back.
• Under review — submitted and waiting for our approval.
• Draft — started but never submitted.
• Expiring soon — the end date is approaching. Use Extend to push it out.
• Expired — the end date has passed, so it's no longer selling.
• Rejected — not approved. Open it, fix what was flagged, and submit again.
• Missing information — the schedule was deactivated after a change to the experience's timings or duration, or by an inventory sync. You can't edit these yourself — raise a ticket and our team will restore it.

A schedule with an unsubmitted change shows an extra row beneath it reading “Draft pending · not yet active”. That's your saved edit waiting to be submitted — the row above it is still the live schedule.

Note: While a change is under review, the schedule keeps selling with its current, already-approved settings. Guests aren't affected until the update is approved.

What the actions do

• View details — a read-only summary. Not shown for drafts.
• Edit — open the schedule to change it.
• Duplicate — copy it as the basis for a new one. The quickest way to build next season.
• Deactivate — stop it selling without losing it. Becomes Activate once deactivated.
• Extend — push the end date out. Appears on expiring and expired schedules.
• Delete — remove it permanently.

The menu only offers what makes sense for that row, so you won't see every action on every schedule. Delete appears only when the option has more than one schedule, because each option must keep at least one. Closures can be deleted but not edited — delete the one you have and add a new one.

Changing several at once

Tick the checkbox on several rows to act on them together — Deactivate, Extend schedule or Delete. Options grey out where they don't apply: you can only deactivate schedules that are active, only extend ones that are expiring, and you can't delete every schedule belonging to an option.

Frequently asked questions

I don't see Schedules in my menu — why?
Your experiences may be managed outside Hub, for example through an API or channel-manager connection. Raise a ticket with the changes you need and our team will make them.

Do my changes go live immediately?
No. New schedules and edits go through a quick review, shown as Under review, then become Active once approved.

What's the difference between a schedule and an event?
A schedule is your regular, ongoing availability. An event is a special schedule for a promotion or limited run — it shows as Special in the Type column.

How do I stop selling without losing a schedule?
Use Deactivate, and Activate when you want it back. Everything is kept, so nothing needs rebuilding.

What does Price sync status tell me?
Whether this schedule's prices are maintained automatically. Inactive means you set them yourself.

Why can't I change the duration or entry type?
They're set on the option and shared by every schedule under it, so they're locked in the schedule form. If one is genuinely wrong, raise a ticket and we'll help.

A schedule says Missing information.
It was deactivated after a change to the experience or an inventory sync. Hovering the warning icon on the row explains which. You can't edit these yourself — raise a ticket with the experience and schedule name.

Need a hand? If you can't see the Schedules option or something isn't working, raise a ticket with the experience name and what you'd like changed — our team will action it and confirm once it's done.

Step-by-step guides

• Adding a schedule to a new listing — setting up the first schedule while creating an experience.
• Adding a schedule to an existing listing — adding another schedule or event to a live experience.
• Editing an existing schedule — changing dates, times, pricing or inventory.