There are multiple ways to connect your products with Headout.
Non-Automated connectivity options:
We have built a solid system to help you get your products connected with us manually.
These systems are built by understanding different limitations across regions and products.
Your Business Account Manager from Headout will help in better exploring and understanding these options.
1. Manual booking on your B2B portal
If you have a website or a portal where bookings can be made, we have our reservation operations team who log in to the portal and book tickets for our mutual customers.
This works best if there is a B2B login for your portal. We can work with you to set this up on your end. Your Business account manager would be the right person to get in touch with to decide the rates and how the process is going to work.
Each time a ticket is booked on your portal, we will set up a communication channel to notify you of the booking. You can also access the complete data on customer bookings on the Bookings dashboard on Hub.
Here is a screenshot of how it looks:
Read more about the Bookings Dashboard on Hub and how to use it.
There are a few disadvantages with this option, as the entire process is manual.
- The turnaround time is high.
- Potential for human error as the process is not automated.
We highly recommend automated connectivity solutions. If you are having trouble setting it up, you can always reach out to your Business Account Manager.
2. Freesale and Freesale with Intimation
If your product has unlimited inventory and the booking can be confirmed instantly, Freesale would be the right option for you.
Usually, partners who have products that are attractions where there is no limit on inventory that can be sold, choose this option. This gives Headout freedom to sell as many tickets as possible without having to think about inventory limit.
The other benefit is that there are zero errors in the process and the customer gets the ticket instantly. This ensures a great customer experience.
You can opt for an intimation as well. That is, if a ticket is booked on our end, we will send you an email with the booking details. You can also see this on the booking dashboard on Hub.
3. Vendor Request
For experiences that do not offer an unlimited inventory of tickets and require us to check the inventory in real-time before being able to confirm a booking with the guest, a partner request is the most ideal form of fulfillment.
When a booking is received through Headout, an email is sent to you requesting you to confirm the booking. You can do this with just a click of a button on the email. The guest is also informed that their booking is currently in process and will receive their tickets shortly.
This gives you time to check availability on your portal or with the venue directly and revert depending on the total number of tickets available.
If the booking is confirmed, you click on the “confirm booking” button, and the tickets are immediately sent out to the guests.
If the booking is rejected due to a last-minute order or unavailability of tickets for that time slot, the partner responds to the email with alternative options that we can offer the guest, or the booking is canceled and we refund the guest.
Several venues offer tickets that have flexible schedules with extended validity. In such cases, the most ideal form of fulfillment is pre-purchasing tickets for a specific period.
In the case of Pre-purchase fulfillment, a certain number of tickets (for example 100,000+) for a specific period of time (for example 6 months/ 1 year) are purchased in advance and stored in our system.
When a guest makes a booking on Headout, the tickets, stored on our database, are automatically sent to them. We keep a track of the inventory as well.
Our team will reach out to you in case the pre-purchased tickets are close to being exhausted to purchase the next set from you.
Get in touch with your business account manager to set up the best connectivity option that suits your product and operations.