You can create targeted offers from your Hub dashboard to help boost bookings.
This guide explains how offers work, how to set them up, and how to manage them with ease.
Why use offers?
Offers help you:
- Attract more guests during slower periods
- Encourage early bookings through time-limited deals
- Promote specific days, time slots, or guest types
- Stay competitive in a dynamic market
They’re flexible, targeted, and easy to manage—right from your Hub dashboard.
How offers work
Offers let you customize pricing to attract more bookings based on:
-
Booking window
Guests must book within a specific time frame to see the offer. The experience can take place later. -
Experience date
The experience must happen during the selected time frame, regardless of when the guest books.
You can further refine offers by applying them only to:
- Specific days of the week
- Specific time slots
- Selected guest types (e.g., Adult, Child, Student)
How to create an offer
- Go to the Offers tab in your Hub dashboard
- Click Create Offer
- Follow the simple 3-step setup:
Step 1: Define your offer
Choose the experience and option (variant), set the % off, and decide if it applies by booking date, experience date, or both.
Step 2: Add targeting (optional)
Refine your offer by selecting specific days of the week, time slots, or guest types.
Step 3: Review & activate
Review your offer and activate it. Once active, it will automatically apply to all eligible bookings.
Managing your offers
Once you've created an offer, you'll see it listed in the Offers tab.
You can view:
- Active offers – Currently live and shown to eligible guests on Headout
- Scheduled offers – Set to go live in the future, based on the start date
- Past offers – Ended or expired offers
From this tab, you can:
- Edit active or scheduled offers
- End offers early
- Pause or resume offers
- Delete offers you no longer need
Offer guidelines
Keep these in mind when setting up your offers:
- Start date must be today or a future date
- Maximum duration is 2 years
- Only one offer applies per booking – The best one (highest % off) is applied automatically
- Guest types must already exist in your schedule; you can't create new ones during offer setup
FAQs
Q: What happens if multiple offers overlap?
A: We automatically apply the most favorable offer (highest % off) to the guest.
Q: Can I apply an offer to only certain guest (pax) types?
A: Yes! You can either apply it to all guest types (default) or choose specific ones like Adult, Child, or Student.
Q: Can I edit an offer after it's live?
A: Yes, you can edit active offers. Changes will apply to future bookings that meet the updated conditions.
Q: Can I stop an offer before its end date?
A: Yes, you can end an offer early anytime from the Offers tab.
Q: Can I create multiple offers for the same experience?
A: Yes, but only one offer can apply per booking. If more than one qualifies, we’ll apply the one with the highest discount.
Need help?
We’re here for you.
If you need assistance, submit a request, and our team will be happy to help.