How can we help you?
Getting started
- How to add an experience?
- Adding an option for an experience
- Reviews and rating dashboard: See what our mutual guests are saying
Manage experience
- How to close/remove slots for an experience
- How to update the meeting point address for an experience
- Types of tickets at Headout
- How to report errors during listing or managing an experience
- Update content and media of your products
- How to reactivate your experience
Schedules, inventory, pricing
- Creating and managing offers on Hub
- Managing schedules on Hub
- How to update seasonal rate card
- How to update or create a new schedule for your experience
- How to update pricing in bulk for your experience
- How to manage inventory on Hub
API and connectivity
- How to add API codes for a new experience
- Report shifting to a different API platform
- How to report API errors
- How to update API code for an existing experience
- Our automated connectivity options
- Non-automated product connectivity options with Headout
Recommended for you
How to add an experience?
How to close/remove slots for an experience
Creating and managing offers on Hub
We have revamped our flow of adding New Experiences to our platform, dividing it into 2 basic sections:
1. Adding Basic Details
2. Adding an Option for you experience
Here's how you can do it:
Step 1: Log in to Hub
Log in to your Hub Account using your credentials.
Step 2: Click on the New Experience button at the top right of your screen
Step 3: Start by filling in the basic details section for your experience.
On the first page, enter the following:
- Name of the experience
- Internal reference code/name of the experience
- City where the experience is located
- Link to the experience (can be on your website or any other OTAs)
Step 4: Select the category of the experience.
This can be anything, including Tickets, Tours, Transportation, among others.
Step 5: Select the sub-category for the experience.
Note: Each category will have a different sub-category please make sure to select the correct information that is relevant to your experience
Step 6: Fill in the Know Before You Go section:
First, fill in the Requirement and Accessibility page where need to enter the following details:
- Type of voucher that the customer needs to carry
- Format of the voucher that will be delivered by Headout to the customers
- Time before the activity/start of the experience that the customer should report
- Dress code for the activity or experience
- Things customers are allowed to carry to the experience
- Accessibility features that are available at the experience for the customers
Step 7: Upload high-quality photos to help customers visualize the experience.
You can use the Preview section at the top right corner of the screen to review how these photos will appear on our Headout Website.
Note: For best results, make sure you upload at least 5 photos and the photos have:
- a minimum resolution of 1200x800 pixels
- a minimum size of 350 KBs
- variety of details and angles, including photos of people in action
- candid moments that accurately illustrate the experience
- good image quality - no heavy filters, distortions, overlaid text, or watermarks
With this, you have submitted all the basic information that is required for the experience.
You can always take a pause and complete the listing later, you can click on Save&Exit and revisit the listing later
It may happen that certain experiences may not run the entire day and you may need to close slots due to less inventory. You can easily remove slots for a given experience using Hub.
If you are connected with us via API, you can make these changes directly on the API Platform directly.
Here's how you can do it:
Step 1: Log in to Hub
Log in to your Hub Account using your credentials.
Step 2: Select Manage Inventory & Pricing
View the available experiences on your Hub home page.
Then click on the Manage Inventory & Pricing button against the product you wish to change the retail pricing for.
Step 3: Select the date range
Select the date and time for which you want close and remove slots, for example for 7th February, 2023, you want to close the slots for 2pm and 3pm.
Step 4: Review and Save Changes
Once all your changes are made click on the ‘Review Changes’ button.
Click on the ‘Confirm and Save’ button to have the changes reflected on our system instantly.
You can create targeted offers from your Hub dashboard to help boost bookings.
This guide explains how offers work, how to set them up, and how to manage them with ease.
Why use offers?
Offers help you:
- Attract more guests during slower periods
- Encourage early bookings through time-limited deals
- Promote specific days, time slots, or guest types
- Stay competitive in a dynamic market
They’re flexible, targeted, and easy to manage—right from your Hub dashboard.
How offers work
Offers let you customize pricing to attract more bookings based on:
-
Booking window
Guests must book within a specific time frame to see the offer. The experience can take place later. -
Experience date
The experience must happen during the selected time frame, regardless of when the guest books.
You can further refine offers by applying them only to:
- Specific days of the week
- Specific time slots
- Selected guest types (e.g., Adult, Child, Student)
How to create an offer
- Go to the Offers tab in your Hub dashboard
- Click Create Offer
- Follow the simple 3-step setup:
Step 1: Define your offer
Choose the experience and option (variant), set the % off, and decide if it applies by booking date, experience date, or both.
Step 2: Add targeting (optional)
Refine your offer by selecting specific days of the week, time slots, or guest types.
Step 3: Review & activate
Review your offer and activate it. Once active, it will automatically apply to all eligible bookings.
Managing your offers
Once you've created an offer, you'll see it listed in the Offers tab.
You can view:
- Active offers – Currently live and shown to eligible guests on Headout
- Scheduled offers – Set to go live in the future, based on the start date
- Past offers – Ended or expired offers
From this tab, you can:
- Edit active or scheduled offers
- End offers early
- Pause or resume offers
- Delete offers you no longer need
Offer guidelines
Keep these in mind when setting up your offers:
- Start date must be today or a future date
- Maximum duration is 2 years
- Only one offer applies per booking – The best one (highest % off) is applied automatically
- Guest types must already exist in your schedule; you can't create new ones during offer setup
FAQs
Q: What happens if multiple offers overlap?
A: We automatically apply the most favorable offer (highest % off) to the guest.
Q: Can I apply an offer to only certain guest (pax) types?
A: Yes! You can either apply it to all guest types (default) or choose specific ones like Adult, Child, or Student.
Q: Can I edit an offer after it's live?
A: Yes, you can edit active offers. Changes will apply to future bookings that meet the updated conditions.
Q: Can I stop an offer before its end date?
A: Yes, you can end an offer early anytime from the Offers tab.
Q: Can I create multiple offers for the same experience?
A: Yes, but only one offer can apply per booking. If more than one qualifies, we’ll apply the one with the highest discount.
Need help?
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If you need assistance, submit a request, and our team will be happy to help.
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